Transformational CHANGE – EXPONENTIAL GROWTH IN MULTIPLE INDUSTRIES
· Executed company culture enhancement initiatives by increasing colleague engagement with a positive mental attitude, data-driven, customer-focused, and goal-orientated approach. (Miracle-Ear & US REVI Rentals)
· Transformed outbound call center’s productivity with a year-over-year increase from $35,000 per month to over $350,000 per month in revenue. (Miracle-Ear)
· Centralized inbound calls to a telemarketing team. Developed an evidence-based script that led to an improvement in conversions of appointments from 60% to 90%. (Miracle-Ear)
· Authored data-heavy SWOT analysis, evidence-based scripts, and strategic operational plans to facilitate process improvements. (Miracle-Ear, US REVI Rentals, Eaton Properties, Inc.)
CUSTOMER & COLLEAGUE RETENTION
· Spearheaded initiative toincrease customer retention. Results from the strategic plan increased retention rates from 60% to 75% and customer re-sell rates by 1003% year-over-year. (Miracle-Ear)
· Exceeded employee retention goals. Reduced turnover by 25% by designing performance reward programs, social team engagement platforms, and data-focused celebrations. Surveyed employees felt more empowered and engaged. (Miracle-Ear)
· Succeeded in improving lease renewal rates from 82% to 95% with creative out-of-the-box solutions. (US REVI Rentals)
· Delivered complete turnaround in collections and generated $40, 000 in income per month. Developed a program to help residents apply for jobs and worked with them to understand the financial principles of budgeting. Reduced customer turnover by 35%. (Chad Nic Properties)
IDENTIFICATION OF KEY PERFORMANCE INDICATORS - DATA ANALYTICS
· Designed and redesigned marketing channel ROI reporting, marketing planning, regional team reporting, and direct response marketing tracking reports. Created weekly PowerPoints showing trends and highlighted important areas of concern. (Miracle-Ear)
· Built innovative box score reports for single-family home investors. Identified and defined all managerial KPIs. (US REVI Rentals, Eaton Properties, Professional Equities, Inc.)
MARKETING AND BRAND AWARENESS
· Created, designed, and coordinated direct mail marketing letters that resulted in a 20% ROI per mailing. (Miracle-Ear)
· Developed an online appointment setting tool. Increased revenue by $40,000+ per month. (Miracle-Ear)
· Constructed TEXT marketing programs. Increased leads from 1000 to 1200 leads per month. (US REVI Rentals)
· Designed and launched new websites, multiple landing pages, and online marketing campaigns. (Miracle-Ear, US REVI Rentals, Eaton Properties, Professional Equities, Inc.)
· Innovated new offers with loss leaders, lead magnets, and enter-to-win campaigns resulting in massive increases in leads across multiple industries. (Miracle-Ear, US REVI Rentals, Eaton Properties, Professional Equities, Inc. Your Neighborhood Nut Co.)
Revenue And Growth
· Increased revenue from $2 million to $8 million through marketing strategies and operational change growing retail store locations from 8 stores to 24 stores. Surpassed company President’s expectations by meeting this 5-year goal in under 24 months. (Miracle-Ear)
· Accelerated growth of investment into single-family homes over 1400 homes. Acquired, renovated, leased in under 12 months. Management revenue increased by $2.06 million. Homes were leased and occupied in under 180 days from the acquisition. (US REVI Rentals)
· Expanded business services to provide real-time investor reporting, construction supervision, disaster mitigation, property tax negotiation, and portfolio liquidation services. Increased management revenue by over $500,000 annually. (Eaton Properties, Inc.)
· Coordinated complete turn-around of single-family home portfolio. Increased revenue from $20,000 in losses per month to $55,000 positive net income. Stabilized cash returns. Achieved improvements in cash reserves from $0 to $45,000. (Professional Equities, Inc.)
· Grew territory from $0 to $500K+ in sales; established new markets including bakeries and hotels (Your Neighborhood Nut Co.)
· Earned #1 ranking of all U.S. sales reps for Nexxus hair care products, as well as #1 Sales Rep for J&J Beauty Supplies. Recognized by the company’s President for boosting profits 13%. (J&J Beauty Supply)
Nathan is the Founder of Priority Investing, LLC. the parent company for 3 brands:
1. The Coin System™ 2. Launch Masters International, & 3. www.NathanBushMBA.com
Nathan holds an MBA with an emphasis in accounting from Keller Graduate School of Management and a B.A in Nonprofit Management from Lindenwood University. In addition to his degrees, Nathan wrote the book on Leadership Coaching Nathan has been a national speaker and workshop facilitator on the topics of lifestyle, healthcare, leadership and marketing.
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